Earlier this year, I had an opportunity to work with some executives on an hour-long sales presentation they were giving. We had a good-looking slide deck and a strong message about why their bid should Read more
Customer loyalty is one of those concepts that every business wants, but is hard to measure. Many businesses have a “buy nine sandwiches and get the tenth free” punch-card, but price usually overrules these loyalty Read more
Data breaches are becoming more and more common in today’s digital world. Facebook’s recent announcement is shocking and frustrating for consumers, but it’s merely the latest in a series of data breaches sustained by large Read more